Frequently Asked Questions

Frequently Asked Questions

FAQ

Does ChargedUp.ca manufacture or sell the charging stations we install?

ChargedUp.ca does not manufacture or sell one specific charging station or EVSE. We can install any commercially available charging station, including all Tesla stations.  Whether that be a unit that came with your new vehicle purchase or one that you have chosen through your own research what we provide is an efficient and streamlined installation process by our licensed electricians. We are also happy to discuss your charging needs  and make recommendations about which chargers will work for you. As industry experts we have installed all the common chargers on the market, we offer unbiased advice to match you and your new EV lifestyle to the right station on the market today. 

Can’t I just plug my electric car into any regular outlet?

Yes you sure can! All EVs come with a cord that can be plugged into a regular 120V wall socket, this is the slowest speed of charging and will take five times longer to charge your EV than a level 2 charging station but rest assured wherever you are you can still recharge.

How long will it take to charge my electric vehicle?

The length of time it will take to bring your vehicle back up to full charge will depend on how depleted the battery is when you plug in it and the level of charging system you use to charge your vehicle. 

Level 1: 120V
All that is required is a standard 120-volt outlet on a dedicated circuit with no other loads. All EVs come with a cord-set that plugs into a regular wall socket. This is the slowest speed of charging, but ensures that no matter where you are, you can always recharge.

To fully charge most EVs using a standard outlet will take up to 16 hours depending on the type of EV you are charging. For every hour of charging you can expect to gain about 8km of battery life.

Level 2: 240V
This is the most common level of charging. Most EV drivers install a Level 2 charging station at home in their garages or outside and many businesses install them for employees and/or customers. All EVs sold in North America, use the same charging standard. This means that any car can use any Level 2 station across Canada and the United States.

With a level 2 station installed you can expect to be able to charge your EV battery form completely depleted to full in about 4-6 hours. For every one hour of charge on a level 2 station you can expect to gain about 30km of battery life.

Level 3: 480V
Level 3, also called DC-Quick, will recharge your battery from empty in 30-45 minutes. Level 3 stations can be found along major highways throughout Canada. There are three standards of Level 3 charging:

  1. CHAdeMO which is used by the Asian auto manufacturers
  2. CCS which is used by the North American and European auto manufacturers
  3. Supercharger which is used by Tesla.

Most Level 3 stations in North America, (with the exception of Tesla Superchargers), have both CHAdeMO and CCS. Simply pick the standard your car needs*.  *Not every EV on the market is outfitted with the ability to connect to a Level 3 charger. 

How much will it cost to install a charging system?

With the up front pricing system at ChargedUp.ca you will know your total cost prior to booking your installation, no hidden fees! Our prices include all required permits and inspections. Some of the factors that go into designing your custom install include, location of charger, distance from panel, type of install, and current panel capacity. We take care of it all, let the experts at CharegdUp.ca simplify your charger installation, we make it easy to say yes with our fair and upfront pricing. 

Our staff is knowledgeable about current rebates and will ensure that all the necessary paperwork is completed. 

Can ChargedUp.ca install my charging station outside?

Many charging stations can be installed inside or outside. The experts at ChargedUp.ca would be happy to discuss your individual needs, house set up and help you find the right charging station for your new electric lifestyle.  

Can I install my charging station myself?

EV charging stations must be installed by a licensed electrical contractor and require a permit. Protect yourself and your home by ensuring this work is done safely and follows all current bylaw and electrical code requirements. In some cases an electrical service panel upgrade will be required to allow for a charging system to be added to your home. The experienced electricians at ChargedUp.ca can consult with you and advise on next steps should this upgrade be necessary.    

Can I charge my EV when I’m not home?

There are over 4,500 public charging stations in Canada and counting. They can be found in a variety of places, including: malls, restaurants, office towers, etc. Public charging stations are either free to use or pay per use. 

To find a public charging station near you, visit PlugShare or ChargeHub.

Call Us

1-800-604-1987

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SERVICE AREAS

City of Vancouver, 
Burnaby, Richmond,
New Westminster, Pitt Meadows,
Maple Ridge, Delta
Langley, Surrey/White Rock